2025

The Service Economy Imperative “CEOs don’t buy software anymore… they buy service level agreements.” — George Fischer, Global Technology & Software Executive, CA Technologies In today’s global economy, where services constitute approximately 80% of economic activity, organizational success hinges on continuous process improvement. As Warren Buffett aptly noted, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” This wisdom underscores why